Shipping policy
Shipping Policy — RETHYRA™
We do our best to ensure that your RETHYRA™ order is prepared and delivered under the best possible conditions.
Shipping Areas
We currently ship to Canada and the United States.
Available shipping options and fees are displayed at checkout based on your shipping address.
Order Processing
After your order is confirmed, processing time may be required before it is shipped.
Once your order has been shipped, you will receive, when available, a confirmation email containing your package tracking information.
Orders may be prepared and shipped by our logistics partners.
Delivery Times
Delivery times displayed at checkout are estimates. They may vary depending on the destination, carrier, product availability, periods of high demand, weather conditions, customs procedures, or other circumstances beyond our control.
We recommend checking the delivery timeframe displayed when placing your order for the estimate applicable to your destination.
Shipping Fees
Shipping fees, as well as any free shipping options available for your order, are displayed at checkout.
Shipping conditions may vary depending on the country, destination, and order amount.
Order Tracking
When a tracking number is available, it will be provided to you after your order has been shipped.
Please note that it may take some time for tracking information to be updated by the carrier.
Shipping Address
The customer is responsible for providing a complete and accurate shipping address when placing an order.
Please carefully verify your address before completing your purchase. If you notice an error after placing your order, contact us as soon as possible at shoprethyra@gmail.com.
We will do our best to assist you, but we cannot guarantee that an address can be changed once the order has entered processing or has been shipped.
Delayed, Lost, or Damaged Packages
If your tracking information shows an issue, your package appears unusually delayed, or you receive a damaged product, please contact us at shoprethyra@gmail.com with your order number.
For a damaged product, we may ask you to provide photos or videos of the product and its packaging in order to process your request.
We will review the situation and advise you of the next steps in accordance with our Return and Refund Policy and applicable consumer rights.
Customs and Import Fees
International orders may, depending on the destination and applicable regulations, be subject to taxes, customs duties, or import fees.
When such charges are not included or collected at checkout, they may be charged by the relevant authorities or carrier in accordance with applicable regulations.
Contact Us
For any questions regarding shipping or tracking your order, please contact us at:
RETHYRA™
shoprethyra@gmail.com