Refund policy
Return and Refund Policy — RETHYRA™
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, complete, and in its original packaging, with all accessories and documents included. Proof of purchase or an order number may also be required.
How to Request a Return
Before shipping an item, please contact us at shoprethyra@gmail.com, providing your order number and the reason for your request.
If your request is accepted, we will provide you with the appropriate return address and the necessary instructions. Please do not return your order to the shipper or to any other address without first receiving our instructions.
Items returned without prior authorization will not be accepted.
Return Shipping Costs
For returns due to a change of mind, return shipping costs are the responsibility of the customer, unless otherwise stated by us.
If you received an item that is defective, damaged, or incorrect, please contact us before making any return. After verification and approval of the request, RETHYRA™ will provide the appropriate procedure and will cover the return shipping costs when the issue is our responsibility.
Damaged, Defective, or Incorrect Products
Please inspect your order upon receipt. If your item is defective or damaged, or if you received the wrong item, contact us as soon as possible at shoprethyra@gmail.com.
To process your request, we may ask for your order number as well as photos or videos showing the issue, the product, and its packaging.
We will review your request and inform you of the proposed solution, which may include, depending on the situation, a replacement or a refund.
Exceptions and Non-Returnable Items
We cannot accept items that have been used, damaged after delivery, or returned incomplete, unless the issue is due to a defect covered by this policy or by applicable consumer protection laws.
If you have any questions about whether your item is eligible for return, contact us at shoprethyra@gmail.com before shipping it.
Exchanges
We do not offer direct exchanges for change-of-mind purchases. If you would like a different variant, you may request a return of the eligible item and then place a new order after the return has been accepted.
For a defective, damaged, or incorrect product, contact us so that we can determine the appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
When a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or card issuer may require additional time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at shoprethyra@gmail.com.
Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws in your place of residence. Where applicable law provides more favorable mandatory rights, those rights will continue to apply.
Contact Us
For any questions regarding a return or refund:
RETHYRA™
shoprethyra@gmail.com